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Complast Industries Limited (CIL) is a Kenyan resident private limited company, with its registered office and plant situated on Makungi Road, off Lunga Lunga Road, Industrial Area, Nairobi.
Established in 1995 as part of a multinational group with operations in Angola and the DRC, our operations have since continued to grow, and today, we cater for not only the Kenyan market but all of East and Central Africa.
CIL was the first company in East Africa to use mono block injection moulding technology in the manufacturing of plastic furniture. We are the pioneers in the manufacturing of plastic furniture in this region. In addition to furniture, we also manufacture plastic household items such as buckets and basins. Our larger items include crates and general purpose bins.
Market research is conducted to establish customer requirements thus enabling the company to source the right products. Marketing plans are created and implemented to ensure that the products are correctly priced, communicated and effectively delivered to customers. Performance of the organisation in terms of market share and customer satisfaction is continuously monitored.
Customer complaints are handled quickly and effectively to ensure satisfaction of all customers. CIL continuously carries out a self-evaluation through customer feedback, visits and other means to identify weak areas and ensure continual improvement.
Where applicable, the information obtained is analysed to identify trends and determine customer satisfaction levels.
We are ISO 9001:200 Certified company.
The policy of the company is to ensure that all personnel are trained and experienced to the extent necessary to undertake their assigned activities and responsibilities effectively. The organisation generally recruits employees capable of meeting the technical skill, experience, and educational requirements of the company's activities.
An appraisal system is in place to review performance of employees and determine training needs.
The management at CIL endeavours to provide the necessary infrastructure needed to achieve product requirements.
Process equipment including hardware and software are provided and maintained to ensure products and services conform to customer requirements.
The organisation endeavours to continuously improve and upgrade all facilities provided.
Today, we take pride in saying that we are the leaders as far as quality products are concerned. With the most stringent quality control procedures and the best available virgin material, customers are assured of top quality products at all times.
As our customers' needs and expectations keep changing, we will continue to pioneer the plastics industry.
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