Our relationship with our customer doesn’t end with the sale of a new or pre-owned Audi – that’s just the start for us. For Hatfield it’s all about the After Sales relationship. We have a unique offering in our workshop environment where the customer deals directly with the service technician. No middle man. No miscommunication and full accountability. You (as the customer) will speak directly to the Technician that worked on your Audi. It cuts out the “middle man” frustration many customers have at other dealerships where your message on what has to be done on your vehicle was not correctly communicated to the person actually performing the service. A concept that is unique to the world and the result is sustained customer service ratings over time which our competitors can’t match. World class service for world class Audi vehicles.